At CGi, our mission is to create growth and strategic results for associations, businesses, meetings and events. Founded in 2005, we are a small but rapidly growing company under 50 people with our headquarters in Little Rock, Arkansas and remote staff located across the nation. CGi provides an array of association and event management services, as well as educational and analytical products/services to hospitals and health system clients. We are always seeking talented individuals to join our team.

Our standards are high. Very high. We have built our foundation on exceeding our clients' expectations and by managing the details.

CGi is not a place where staff can fade into the background or avoid notice. We want people who want to have a voice in business operations, work independently, and grow with us.

Is this you? Then take a look at our open positions below.

Customer Service Associate

The Customer Service Team is the face of the company and delivers high‑quality, high‑volume support to both internal and external customers. The Customer Service Associate (CSA) handles a high volume of inbound calls and emails, processes payments, and provides basic technical support for customer-facing platforms. The CSA documents every interaction in the CRM, meets company service level agreements (SLAs) for next-business-day response times and escalates complex issues as needed. Success requires quick learning, knowledge retention, attention to detail, empathy, and consistent follow-through.
Hourly, Non-Exempt - Full Time
City/State: Little Rock
Job Desp - Customer Service Associate (CSA) - Current.pdf

To apply, please submit a cover letter, resume and salary expectation to Christy Lund - Vice President, Human Resources at clund@cgiresults.com